We’re looking for an Associate Account Manager who can own client relationships end-to-end, lead large-scale digital marketing engagements, and orchestrate cross-functional teams to deliver excellence. If you thrive in high-ownership roles, excel at managing complexity, and love driving outcomes across digital ecosystems, this role is for you.
What You’ll Do
1. Strategy & Planning
- Build 3–6 month social media strategies for multiple brands across industries.
- Define content pillars, campaign themes, and publishing calendars.
- Set measurable KPIs (reach, saves, share rates, CTR, conversions).
- Adapt strategies to each platform (Instagram, LinkedIn, YouTube, TikTok, X, Facebook).
2. Content & Campaigns
- Work with design and content teams to plan and brief campaigns.
- Ensure every post ties back to brand positioning and goals.
- Lead experimentation with new formats, reels, carousels, threads, shorts.
- Repurpose content for cross-platform impact.
3. Insights & Reporting
- Own weekly and monthly reporting — create dashboards that track growth, engagement, and conversion.
- Pull insights from analytics tools (native dashboards + third-party).
- Share 3–5 recommendations per cycle to improve performance.
- Spot opportunities for trends, collaborations, and quick wins.
4. Community & Campaign Ops
- Oversee day-to-day posting and scheduling.
- Manage platform hygiene (bios, highlights, pinned posts, cover images).
- Ensure responses and engagement loops are maintained.
- Partner with client teams to align approvals, campaigns, and promotions.
5. Leadership & Collaboration
- Coordinate across design, content, and account management teams.
- Mentor junior social media associates or interns when required.
- Bring automation ideas (AI tools, scheduling platforms, reporting frameworks).
- Stay updated on platform updates, algorithm shifts, and cultural trends.
What You’ll Bring
- 3–5 years of hands-on social media management (agency or in-house).
- Proven ability to plan, ship, and report for brands across multiple sectors.
- Expertise across Instagram, LinkedIn, YouTube, TikTok, X, and Facebook.
- Strong grasp of analytics, insights, and reporting tools (Meta Business Suite, Sprout, Hootsuite, GA4, Looker Studio).
- Excellent communication and presentation skills.
- Ability to handle multi-brand portfolios with different tones and goals.
Nice to Have
- Experience in D2C, education, or B2C consumer brands.
- Knowledge of performance marketing metrics (CPM, CTR, CAC) to bridge organic and paid.
- Familiarity with AI-assisted social workflows (caption tools, image/video generation, scheduling).
- Comfort with basic creative briefing and copywriting.
Who You Are
- You thrive on balancing strategy and execution.
- You love diving into dashboards and telling stories with data.
- You know how to adapt from formal university comms to playful D2C tone.
- You’re proactive, detail-oriented, and can juggle multiple accounts with ease.
- You bring curiosity — always experimenting with new formats and cultural hooks.
Who This Role Is Not For
❌ You see social as just “posting content.”
❌ You prefer working on one brand at a time.
❌ You’re not comfortable analyzing metrics and presenting insights.
❌ You wait for instructions instead of building proactive plans.
What We Offer
- The chance to own social media strategy for multiple exciting brands at once.
- Mentorship and growth pathways into brand strategy and leadership roles.
- Exposure to diverse sectors — education, D2C, B2C, consulting.
- A culture that values experimentation, creativity, and ownership.